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Home > Terms and Conditions
- Membership of Key Club is open to persons employed by companies / organisations who are corporate clients of Millennium, Copthorne and Kingsgate Hotels and Resorts who regularly book travel and accommodation on behalf of their company or organisation. Membership is not open to Millennium Hotel and Resorts employees and employees of its affiliate and marketing partners, travel agents and professional conference organisers, (including conference and incentive organisations and entities). You may apply for membership by completing the online registration form . Membership is personal to the applicant so if you change your employer, your points will transfer with you but you must advise Key Club of your new employment details as soon as possible.
- Members will be issued a membership card. The card may be used by the cardholder only. You must notify us if your card is lost or stolen so we can arrange a replacement. A replacement card fee may apply. By using the Card, you agree to be bound by these Terms and Conditions.
- Key Club members will earn Room Night Points on Corporate or Conference room nights that they have booked themselves while a member either directly with Millennium, Copthorne and Kingsgate reservation staff or through their Travel Agent. To ensure that you receive your Points, all room nights must be recorded by each Key Club Member on the www.keyclub.co.nz website. Room Night Points are valid for 36 months from date of the original stay.
- Only full day conference rooms that are day meetings for bookings made within the last month will be accepted.
- If Key Club members do not record any points for a 6 month period then membership may be cancelled. Any accumulated points will also be cancelled.
- To obtain Key Club Rewards, members must have earned a minimum level of Room Night Points before they qualify. Please refer to the Key Club Rewards Chart for the current Rewards on offer and the number of Points required. Rewards are subject to change without prior notice.
- To redeem a reward you must fill in a Reward Request form. Please allow two weeks for processing. Once Reward Requests are submitted and processed, they cannot be changed or withdrawn. As the Points used for that Reward Request will not be reinstated, please choose your reward carefully. All Rewards are subject to availability at time of booking. Key Club Rewards may only be redeemed at Millennium Copthorne or Kingsgate hotels in New Zealand .
- Key Club discount and benefits cannot be used in conjunction with any other Millennium Hotels and Resorts loyalty programmes or any other discounts, specials, vouchers, certificates, packages, promotional offers and third party websites. Discounts and benefits do not apply to charges not relating to accommodation (e.g. room service, in-room movies) are not included which must be settled at check-out").
- All KeyClub vouchers and/or discounts/specials are subject to availability.
- Room night records can only be entered for a certain time period. This time period applies from the date you enter the room night and is for the previous 12 months only.
- Bookings in respect of contracted tour and airline groups are not eligible for Key club points redemption.
- All Key Club points are non-transferable and can not be transferred between members or memberships.
- You must be a New Zealand Resident to apply for KeyClub Membership
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